cliQnpay 3.0

Pick&Pay, Bangladesh's first-ever grocery superstore, has been a staple in the market for over two decades, serving millions of customers. With the introduction of cliQnpay, a grocery application designed to extend Pick&Pay's services to mobile users, the company aims to enhance the shopping experience by utilizing Pick&Pay's current store as an anchor hub. The vision is to gradually expand to various locations throughout Bangladesh, creating a hyper-local distribution environment and adopting omni-channel transaction methods.

As a unique solution within the Bangladeshi market, cliQnpay endeavors to transform traditional brick-and-mortar retail into a technology-driven platform that addresses the inherent challenges of connected retail.

The cliQnpay application includes several noteworthy features:

• Product display with detailed descriptions
• Current deals presented through discounts, coupons, product bundles, and banking offers
• Logistics selection to schedule pick-up from the store or delivery to the customer’s address
• Multiple payment options including cash on pickup (COP), cash on delivery (COD), cards, wallets, and loyalty points

cliQnpay addresses several key challenges faced by consumers:

• Lack of Convenience: Many customers find traditional shopping cumbersome.
• Hygiene Concerns: Wet markets often present issues regarding the cleanliness of fish, meat, and vegetables.
• Variety and Quality: Local stores frequently struggle to offer diverse and high-quality grocery selections.
• Access to Regional Products: Customers often find it difficult to purchase regionally famous products.
• Pricing Challenges: Deals and offers can be non-personalized and overly complex to attain.
• Loyalty Rewards: Dimensional rewards for customer loyalty are often lacking in traditional retail.
• Lack of Collateral Support: Shopping experiences typically do not include collaterals from associated merchants.
• Trust Issues: Customers frequently encounter misleading product presentations and quality concerns.
• Complex Return Policies: Difficulties with product exchanges and refunds can hinder customer satisfaction.
• Logistics Transparency: A lack of clarity in logistics processes may lead to further customer frustrations.

In essence, cliQnpay strives to be a comprehensive grocery application that offers competitive prices through exceptional deals, coupons, and rewards. Emphasizing an omni-channel retail approach, it facilitates pre-scheduled pick-up orders from its hub store or pre-scheduled delivery directly to customers' addresses.